Subject: Trainer Candidate - Gaurav Agarwal
From: Gaurav Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Apr 2021 04:58:27 -0400

| | Tech Support Test

Name | Gaurav Agarwal
E-mail | [email-masked]
Phone Number | (91) 9871089678
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Neb Sarai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Igt Solutions | Team Leader- Training | 5 Apr' 21 | 42000
Previous Employer 1 | NIIT | Voice Assessor | 17th Jan' 18 | 37000
Previous Employer 2 | Amex | Lead customer care | 2nd Aug'16 | 40000

If Selected, how much time do you need to join? | Immediate joiner

Please briefly describe your work experience specifically in training?

Creating training content on diffetent VnA and English grammar concepts
Conducting triining sessions on customer handling, comprehension ability and language
Refresher sessions for on the floor agents
Audit recorded calls and take part in call calibration session

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Being able to help keep a positive rigor to learn for a handful of tenured agents who develop a negative mindset towards learning.
It sometimes prooves to be challenging to turn the table around as a leader/facilitator, when the agent has a will issue.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is ocassional, some how misses the consistency and emotional connect, wherein Great service leaves a lasting impression thereby, resulting in more n more customer for lifetime.

What according to you makes you a good candidate for this position?

Having learnt the nauances of exceptional customer service by being a service advisor myself for one of the greatest American brands.
The practical exposure of taking calls and afterwhich, honing my skills to fullfill the dream of being a full fledged trainer from an aspiring one.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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