Subject: Trainer Candidate - Nitish Kumar
From: Nitish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Apr 2021 01:46:51 -0400

| | Tech Support Test

Name | Nitish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9971276036
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Paytm | TL training | 9 May 2020 | 51K
Previous Employer 2 | Concentrix | Senior Trainer | 16 April 2017 | 34K

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Managing Training for vendors into wallet and banking services along with soft skills
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Most difficult situation was during ramp up phase where simultaneous batches were conducted with accuracy and precision of training contact and quality of resources was maintained giving high certification percentage.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Likeliness to refer to use services determines great customer service with consistent good feedback from users
What according to you makes you a good candidate for this position? | Extensive experience in conducting and managing training for small and large groups or organisations
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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