Subject: English Language Test - Mayank Sharma
From: Mayank Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 16:03:53 -0400

| | Foreign Language Screening Test

Name | Mayank Sharma    /  (91) 9582797381    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good day sir!

My name is Mayank from Babycare customer service.

As per the complaint received sir, i would like to tell you that the address provided by you was incorrect according to our partner courier agency and they tried to contact you via text message and phone call.

But there was no response from you, so the package was delivered back to the seller's address.

But sir you can still reorder the selected handbag with the correct address information or sir, you can ask for a refund.
(Note): Refunds are issued within 2-3 working days

I hope we helped you sir, thank you for contacting with babyshop customer care service.

You have a good day!

For further information, you can contact us on our toll-free number:112233445566

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good day sir!

My name is Mayank from Homebox customer service.

As per the complaint received sir, i want to tell you that our installation team is ready to replace your TV Cabinet with a new one.

Our installation team will get in touch with you within 5-6 working hour.

We hope, we solved your query.
You can even get in touch with our customer service executive on our toll-free number:11223344556677 for further doubts.

Thank you!
Have a good day, sir!

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