Subject: Trainer Candidate - Avinash Tharwani
From: Avinash Tharwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 04:44:51 -0400

| | Tech Support Test

Name | Avinash Tharwani
E-mail | [email-masked]
Phone Number | (91) 8218345565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Assistant Manager | | 36500
Previous Employer 1 | Convergys | Technical Support Analyst | MAY 2015 | 22000
Previous Employer 2 | Godrej | Sr. Sales Officer | March 2014 | 24500

If Selected, how much time do you need to join? | 3 months

Please briefly describe your work experience specifically in training?

Training-
a. Sales- in my sales job i have given on job training to front line salesman and assisting them live in the field.
b. Technical/Customer service analyst- working as an SME gave me an opportunity to train and guide the new hires in the team
c. Operations/Accounts Receivable/Project Manager- one of the core responsibilities of all my profiles in Genpact included Training to operations, trainers, managers. I have given full domain training to new hires and getting them onboarded. In the current role i give trainings to trainers and core operations regarding any new project which is going live

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Training- To train the trainees who are from a different domain and known nothing about the current role being offered. One of the agent hardly knew anything about accounting, the only key to survive here is start from basics and explain in details.

Managing a team- Most difficult aspects are grooming agents, cordial relationship of each agent within a team, tackling the disputes within the team, handling promotions and incentive issues.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is just doing a job and assist the customer query

great customer service is resolving everything along with giving full satisfaction and keeping them loyal to our company

What according to you makes you a good candidate for this position?

My experience in multiple domains like sales, technical/customer service analyst, Accounts Receivables, Project Management. All these responsibilities have given me a good knowledge and confidence to cope up with todays outsourcing industry along with updating ourself in the digital platform.

These expertise will help me to give the new company a reliable solution, customer satisfaction and pacing up the digital move.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |