Subject: Trainer Candidate - Rashim Bahl
From: Rashim Bahl <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 03:54:59 -0400

| | Tech Support Test

Name | Rashim Bahl
E-mail | [email-masked]
Phone Number | (91) 9899049633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | American Express India Private Limited | Lead Analyst Operations | 21/07/2017 | 57000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | I have over 13 years of work experience in both working for a MNC as well as running my own business. I have worked with Amex for over 10 years and have donned multiple hats. I have process trained new hires as well done refresher training sessions for tenured team members. I have also done trainings for teams in the Phillipines.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I had to complete a new hire training program for a team based in Manila within 10days and get them certified within that time to be able to do regulatory auditing for the Customer Service Engagement Network. I had to put in multiple hours both process training them, making assessments then correcting them. I had to also lay out certification plans as well as monitor all the samples to cross check and publish the scores to the business on time.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is making sure we make sure that the customer is satisfied. Great customer service is when the customer is not only satisfied but loyal to the brand. In order to deliver exceptional customer service one has to be clear, crisp and concise.
What according to you makes you a good candidate for this position? | My experience which is primarily in customer service makes me a good candidate for the position. I am highly detail oriented as well as have infectious energy for result delivery. I am great at collaborating and an effective team player who can work with any age or stage.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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