Subject: New Reply Received - Re: Bodyattack Volume
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 06:08:47 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Bodyattack Volume  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Pritish,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I have listened to a few different Bodyattack releases, and they’re all the same.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Most of the feedback was that the music needed to be louder on the recordings, and the coaching needed to be quieter (so it could still be heard).</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">My members felt the music was not quite at the level it needed to be to be motivating for such a high energy class.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We only have one other high energy program, which is SH’BAM, and our participants are fine with the volume.</span></div>
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<div class="MsoNormal">Kind regards,</div>
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<div class="MsoNormal">Nathan Strickland</div>
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<div class="MsoNormal"><b>Club Manager</b></div>
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<b>Ph:</b> (07) 4128 9355</div>
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<b>E:</b> <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 29 April 2021 4:01 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Manager - Breathe Health Clubs &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: Re: Bodyattack Volume</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jasmine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for raising a support ticket.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>@ Hi Nathan,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please let us know if you are referring to a specific release number or in general for all BODYATTACK classes?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Also, did you check classes for other programs and if the volume levels are correct for them?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​I am not aware of any other club experiencing the same issue so this could be an isolated case.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Once we have the information we can investigate further.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4499" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4499</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 29 Apr at 3:55 PM
<span class="separator">, Jasmine &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Nathan,</span><span style='font-family:"Arial",sans-serif;color:black'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Thanks for letting us know of their feedback. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>I have copied Les Mills International Virtual Help Desk into this email who may have heard of other clubs with simialr feedback and/or have a solution to it.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>We will wait for their response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Thanks</span></div>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| National Launch Coach</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>
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<b><span style='font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-family:"Helvetica",sans-serif;color:black'> Manager - Breathe Health Clubs &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, 29 April 2021 12:11 PM<br>
<b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Bodyattack Volume</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal">Hi Jasmine,</div>
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<div class="MsoNormal">We have had some feedback from staff and members that have tested some Bodyattack classes regarding the volume. They’re saying the recordings are too quiet. Our solution was just to turn the volume up on our speakers, but there feedback
 from then was that the volume of the music needs to be higher than the presenters speaking. I’m not certain this is anything Les Mills can fix, but just wanted to pass that on.</div>
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<div class="MsoNormal">Kind regards, </div>
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<div class="MsoNormal">Nathan Strickland </div>
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<b>Club Manager</b> </div>
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<b>Ph:</b> (07) 4128 9355 </div>
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<b>E:</b> <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
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<b><i><u>Locally owned and operated since 1979</u></i></b> </div>
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<b><i> </i></b> </div>
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<b><u>184 Dayman Street, Urangan, QLD 4655</u></b> </div>
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<b><u>Pleased with our service? Give us a follow, or leave a review:</u></b>
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<b><i>Les Mills Group Fitness                    - Les Mills Virtual Classes</i></b>
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<b><i>Heated Pool                                         - Ladies Only Gym</i></b>
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<b><i>Tennis/Squash                                    - Free Exercise Programs</i></b>
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<b><i>Kid’s Club                                              - Body Composition Analysis</i></b>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4499:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4499