Subject: Ticket re-opened - [#4499] Re: Bodyattack Volume
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 06:08:47 +0000

Hi Pritish Nandi,  Ticket “#4499 – Re: Bodyattack Volume” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4499 to view the ticket.  Ticket comment   
 Hi Pritish, 

  

 I have listened to a few different Bodyattack releases, and they’re all the same. 

 Most of the feedback was that the music needed to be louder on the recordings, and the coaching needed to be quieter (so it could still be heard). 

 My members felt the music was not quite at the level it needed to be to be motivating for such a high energy class. 

 We only have one other high energy program, which is SH’BAM, and our participants are fine with the volume. 

  

 Kind regards, 

 

 Nathan Strickland 

 Club Manager 

  

 
Ph: (07) 4128 9355 

 
E: [email-masked]

 

 

 
 Locally owned and operated since 1979 

  

 184 Dayman Street, Urangan, QLD 4655 

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 From: Les Mills International <[email-masked]>
 
Sent: Thursday, 29 April 2021 4:01 PM 
To: [email-masked] 
Cc: Manager - Breathe Health Clubs <[email-masked]>; [email-masked] 
Subject: Re: Re: Bodyattack Volume

 

   

 
 
 Hi Jasmine, 

 
 
 ​ 

 
 
 Thank you for raising a support ticket. 

 
 
 ​ 

 
 
 @ Hi Nathan, 

 
 
 ​ 

 
 
 Could you please let us know if you are referring to a specific release number or in general for all BODYATTACK classes? 

 
 
 ​ 

 
 
 Also, did you check classes for other programs and if the volume levels are correct for them? 

 
 
 ​ 

 
 
 ​I am not aware of any other club experiencing the same issue so this could be an isolated case. 

 
 
 ​ 

 
 
 Once we have the information we can investigate further. 

 
 
 ​ 

 
 
 Best Regards, 

 
 
 Pritish  

 
 
 Customer Services 

 
 
 Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4499 

 

  

 

  

 

 
On Thu, 29 Apr at 3:55 PM
, Jasmine <[email-masked]> wrote:

 

 
Hi Nathan,

 

 

 

 

 
 
 Thanks for letting us know of their feedback.  

 

   

 
 I have copied Les Mills International Virtual Help Desk into this email who may have heard of other clubs with simialr feedback and/or have a solution to it. 

 

   

 
 We will wait for their response. 

 

   

 
 Thanks 

 
 
 ​ 

 

Kind Regards,

 

  

 

Jasmine Bourchier | National Launch Coach

 

 
 
Les Mills Asia Pacific | [email-masked]

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
 
tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au

 

 
 
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From: Manager - Breathe Health Clubs <[email-masked]> 
Sent: Thursday, 29 April 2021 12:11 PM 
To: Jasmine Bourchier <[email-masked]> 
Subject: Bodyattack Volume

 

   

 

 
 
 Hi Jasmine, 

 

 

 
 We have had some feedback from staff and members that have tested some Bodyattack classes regarding the volume. They’re saying the recordings are too quiet. Our solution was just to turn the volume up on our speakers, but there feedback
 from then was that the volume of the music needs to be higher than the presenters speaking. I’m not certain this is anything Les Mills can fix, but just wanted to pass that on. 

 

 

 
 Kind regards,  

 

 

 
 Nathan Strickland  

 

Club Manager  

 

   

 

Ph: (07) 4128 9355  

 

E: [email-masked]

 

 

 

  

 

Locally owned and operated since 1979  

 

 

 

 
184 Dayman Street, Urangan, QLD 4655  

 

Pleased with our service? Give us a follow, or leave a review:

 

 

 

 

 

 
 
Les Mills Group Fitness                    - Les Mills Virtual Classes

 
Heated Pool                                         - Ladies Only Gym

 
Tennis/Squash                                    - Free Exercise Programs

 
Kid’s Club                                              - Body Composition Analysis

 

 

 

 

 
4499:859387