Subject: Assigned to Group - RE: Friends Fitness (Tas) - LMI support - Help Request iPad Software updates
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 06:06:03 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  RE: Friends Fitness (Tas) - LMI support - Help Request iPad Software updates Hi LMI Support Team,

Can you kindly get back to James as per email below and provide instructions to resolve?

Many thanks…

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

Les Mills Virtual Support link to our FAQ's<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739>
Virtual Video Guide Link:
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow
Les Mills Virtual App - Troubleshooting Link:
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
[/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid4e5d83aa-778e-49ca-92c5-697cfb4b1425]

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

From: James Excell <[email-masked]>
Date: Thursday, 29 April 2021 at 11:44 AM
To: Greg Cartagena <[email-masked]>
Cc: Marcello Marchioli <[email-masked]>
Subject: iPad Software updates

Hi Greg,
Need to pick your brain here.
The Virtual system we have installed at the Friends Health and Fitness Centre has been working perfectly up until the other day when the iPad wanted to install an IOS software update and it had flashed up a notification on the screen which meant the scheduled Virtual class did not play.

I have carefully setup the iPad following the Virtual Setup literature you have provided and double checked my work yesterday during a callout to the venue.
I have also trawled through some threads online of which the general consensus is that this will inevitably just happen due to apple forcing through IOS software updates.

Can you please shed some more light on this?

Kind Regards,

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4500