Subject: Trainer Candidate - Padmanabh Raman
From: Padmanabh Raman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 01:03:22 -0400

| | Tech Support Test

Name | Padmanabh Raman
E-mail | [email-masked]
Phone Number | (+91) 9910569971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dell Technologies | Sr. Associate | NA | NA
Previous Employer 1 | TelePerformance (Adobe India) | Technical Support Associate | 12th Aug 2014 | NA
Previous Employer 2 | S.B.S.Tech | TSO (Manual Testing) | 4th Jan 2012 | NA

If Selected, how much time do you need to join? | 1 Month (Negotiable)
Please briefly describe your work experience specifically in training? | Monitor SLA, Client/Customer satisfaction and other performance metrics. Collaborate with other IT Support groups. Contribute to process improvements, identify inefficiencies and report them to management. Understand the ticketing system at a level capable of monitoring work flow, ensuring correct usage, and generating reports. Manage functions such as shift schedules, training, research issues, ad hoc reporting, and client escalation.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | NA

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As per me.

Good is giving a resolution.

Great is when, proper follow up with an ownership and quick resolution with positive approach.

What according to you makes you a good candidate for this position? | Can work as an individual contributor and also can take a team forward to work together.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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