Subject: Trainer Candidate - Nimisha Anand
From: Nimisha Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 00:05:59 -0400

| | Tech Support Test

Name | Nimisha Anand
E-mail | [email-masked]
Phone Number | (+91) 9873986940
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | LAXMI NAGAR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix India Pvt. Ltd. | Senior Quality Advisor | | 25000
Previous Employer 1 | Hinduja Global Solutions Pvt. Ltd. | CRO | 18th July 2018 | 20500
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | As a trainer my experience is I trainee new candidate in the company with process update and how to deal with the queries of customers.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation was during the pandemic was started as we made the change in process as per customers requirements during pandemic and as work from home was started and it was difficult to make employees aware of change in the process.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing “good” customer service and delivering “great” customer service is that you are probably only barely keeping your customers satisfied  while in the latter you are not only keeping them satisfied – you are also keeping them loyal.
What according to you makes you a good candidate for this position? | My quick learning experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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