Subject: Trainer Candidate - saikat bhattacharyya
From: saikat bhattacharyya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Apr 2021 14:05:37 -0400

| | Tech Support Test

Name | saikat bhattacharyya
E-mail | [email-masked]
Phone Number | (+91) 7069054907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone India Serv. PVT. Ltd | Sr. Executive | | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60days
Please briefly describe your work experience specifically in training? | Working as SME  which includes job role fod taining the OJT and BAU  agents for process updates
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just solving the problem for the customer, but talking about great is not only getting the good service done along with it, making sure that disatisfied customer is satisfied with our service
What according to you makes you a good candidate for this position? | The perfect candidate for this position should be patient, calm, good listener, have a leadership quality
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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