Subject: Arabic Language Test - Muhamed Mufeed
From: Muhamed Mufeed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Apr 2021 05:42:29 -0400

| | Foreign Language Screening Test

Name | Muhamed Mufeed    /  (91) 9961440657    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

My dear Costumer,

Iam very sorry to learn that there was a trouble with your order. It is our responsibility to deliver our products quickly. We acknowledge that we failed in performing our duty by delaying your order for three weeks.

This was caused by the wrong address you attached with your order. We failed to double checking the address and we assure that we should do our best in this issue.

I have passed this issue to my team and we will make sure we use this experience to grow and learn as team.

Thank you for your patience. If you need anything else, let me know if I can help.

Mufeed

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for your e-mail. We take customer satisfaction seriously and are glad to hear from you. First, we are very sorry to learn from this e-mail that there was a trouble with our team. We acknowledge that we failed this time with scratches on the product we installed.

This was caused by the carelessness of our teammates in service, but we assure that the current problem you faced with our team should be properly resolved within a week.

I have passed this to my team and we will make sure we use this experience to grow and learn as a team. As an additional way to apologize, we created a code you can use to get 10% discount on your next purchase.

Thank you for your patience. If you need anything else, let me know if I can help

Mufeed

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