Subject: Trainer Candidate - vipul vohra
From: vipul vohra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Apr 2021 04:07:18 -0400

| | Tech Support Test

Name | vipul vohra
E-mail | [email-masked]
Phone Number | (91) 9592912721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Denave India Pvt Ltd | Regional Product Specialist | | 48000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 35 days

Please briefly describe your work experience specifically in training?

Manage service and operations of upper North (Punjab, J&K,
Himachal and Chandigarh). In Brother International my role is to Maintain TAT and
achieve SLA, handle escalated customer cases &Judicial Cases, Making Training format for Service Training to
ASP Engineers, Sales Training to Dealer & Sales Team, Maintain Relationship with
Sales Partner and Distributors, Spare Inventory, ASP audit, Expenditure in service
network and Taking care of ASP pay-out (Service Costing).

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | If no. of attendees are more than 20-25 in one training it is difficult to know that each one is understood for what purpose we conduct training as the basic concept of training is missed out. In team managing, we have to act differently with each teammate.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good: Your customer is satisfied but not giving repeat business.

Great: Your customer is satisfied and also giving you repeat business or doing mouth to mouth marketing of product.

What according to you makes you a good candidate for this position?

* 6.5 yrs of experience in customer services.
* 4.5 Yrs of experience in sales and service training.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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