Subject: Trainer Candidate - Shreya Singh
From: Shreya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Apr 2021 03:31:12 -0400

| | Tech Support Test

Name | Shreya Singh
E-mail | [email-masked]
Phone Number | (91) 9369393271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dataflow service | Auditor | Na | 30000
Previous Employer 1 | Nlb services | Employee relations | |
Previous Employer 2 | Concentrix ibm daksh | Practioner | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | In dataflow service, apart from audit and quality check I have to make training videos and conduct sessions for the new joiners and current employees to expand their knowledge.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | We have received various escalations from the clients which are basically government departments in MENA regions. Explaining them the details of scenarios tht we face on grounds while training our teams that they don't repeat the same mistakes again has always been challenging.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service only helps customer with their problems while a great one helps them with their problems and let them know how they can ignore or overcome same problem in future without requiring our help.
What according to you makes you a good candidate for this position? | Someone who has been working in the same environment and has knowledge about various types of customer would be able to handle this position with all care.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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