Subject: Trainer Candidate - Chhavi Sharma
From: Chhavi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Apr 2021 03:24:32 -0400

| | Tech Support Test

Name | Chhavi Sharma
E-mail | [email-masked]
Phone Number | (91) 9582540651
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Girls pg

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working | | |
Previous Employer 1 | Accenture | Support analyst | Nov. 2020 | 30k
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2-3 days

Please briefly describe your work experience specifically in training?

Support customer and team members. Audit chat and email at initial level. Handle escalated issues.
Share feedback and updates with team for the improvisation.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

I m friendly and learning things from trainee also.
Take their ideas an share feedback in simple language

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Listen to customer ans understand their situation. Listening with calm mind and don't argue with customer

What according to you makes you a good candidate for this position?

Candidate should not take customer comments personally and understand.
Patience is very important in customer service

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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