Subject: Re: Phone Test - 27th April
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, hnyr <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>
Date: Tue, 27 Apr 2021 23:52:53 -0700 (MST)

Hi Sara, 

Thank you. 

The same issue today as well. 

Regards, 
Ashish Dabral 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
Cc: "hnyr" <[email-masked]>, "saurabh" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Wednesday, April 28, 2021 12:21:12 PM 
Subject: RE: Phone Test - 27th April 

Hi Ashish, 

Thank you! 

Josephine is working with TalkDesk to fix it. 

	

Best regards ​​ 

Sara Aknooni 
Project Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

From: Ashish Dabral <[email-masked]> 
Sent: Tuesday, April 27, 2021 9:33 AM 
To: Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha <[email-masked]> 
Subject: Phone Test - 27th April 

		

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Hi Josephine, 

We have tested the inbound phone lines and found that in few numbers there is NO IVR. PFB the details for your reference. 

	

Country 

Inbound 	

Date 	

Remarks 

US 	

No IVR 	

27-Apr-21 	

	

CA 	

No IVR 	

27-Apr-21 	

	

BZ 	

Working Fine 	

27-Apr-21 	

	

MX 	

Working Fine 	

27-Apr-21 	

	

UK 	

No IVR 	

27-Apr-21 	

	

FR 	

No IVR 	

27-Apr-21 	

	

DE 	

No IVR 	

27-Apr-21 	

	

DK 	

Working Fine 	

27-Apr-21 	

	

BE 	

Working Fine 	

27-Apr-21 	

	

NL 	

Working Fine 	

27-Apr-21 	

	

SE 	

Working Fine 	

27-Apr-21 	

	

NO 	

Working Fine 	

27-Apr-21 	

	

FL 	

Working Fine 	

27-Apr-21 	

	

ES 	

Working Fine 	

27-Apr-21 	

	

IT 	

Working Fine 	

27-Apr-21 	

	

BG 	

Working Fine 	

27-Apr-21 	

	

PL 	

Working Fine 	

27-Apr-21 	

	

JP 	

Working Fine 	

27-Apr-21 	

	

HK 	

Working Fine 	

27-Apr-21 	

	

AU 	

No IVR 	

27-Apr-21 	

	

AT 	

Working Fine 	

27-Apr-21 	

	

CH 	

Working Fine 	

27-Apr-21 	

	

SG 	

Working Fine 	

27-Apr-21 	

	

CN 	

Working Fine 	

27-Apr-21 	

	

IN 	

Working Fine 	

27-Apr-21 	

	

IE 	

Working Fine 	

27-Apr-21 	

	

HU 	

Working Fine 	

27-Apr-21 	

	

RU 	

Working Fine 	

27-Apr-21 	

	

UAE 	

Working Fine 	

27-Apr-21 	

	

KSA 	

Working Fine 	

27-Apr-21 	

	

442039664949 	

No IVR 	

27-Apr-21 	

	

Agent test calls: 		

Name 

Quality 	

Background Noise 

Antonio 	

Good 	

No 

Anupam 	

Good 	

No 

Karin 	

Good 	

No 

Dipanshu 	

Good 	

No 

Grace 	

Good 	

No 

Levente 	

Good 	

No 

Ismael 	

Good 	

No 

Regards, 
Ashish Dabral