Subject: RE: Phone Test - 27th April
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Ashish Dabral <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha <[email-masked]>
Date: Wed, 28 Apr 2021 06:51:12 +0000

Hi Ashish,

Thank you!
Josephine is working with TalkDesk to fix it.

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Ashish Dabral <[email-masked]>
Sent: Tuesday, April 27, 2021 9:33 AM
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha <[email-masked]>
Subject: Phone Test - 27th April

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Hi Josephine,

We have tested the inbound phone lines and found that in few numbers there is NO IVR. PFB the details for your reference.

Country
Inbound
Date
Remarks
US
No IVR
27-Apr-21

CA
No IVR
27-Apr-21

BZ
Working Fine
27-Apr-21

MX
Working Fine
27-Apr-21

UK
No IVR
27-Apr-21

FR
No IVR
27-Apr-21

DE
No IVR
27-Apr-21

DK
Working Fine
27-Apr-21

BE
Working Fine
27-Apr-21

NL
Working Fine
27-Apr-21

SE
Working Fine
27-Apr-21

NO
Working Fine
27-Apr-21

FL
Working Fine
27-Apr-21

ES
Working Fine
27-Apr-21

IT
Working Fine
27-Apr-21

BG
Working Fine
27-Apr-21

PL
Working Fine
27-Apr-21

JP
Working Fine
27-Apr-21

HK
Working Fine
27-Apr-21

AU
No IVR
27-Apr-21

AT
Working Fine
27-Apr-21

CH
Working Fine
27-Apr-21

SG
Working Fine
27-Apr-21

CN
Working Fine
27-Apr-21

IN
Working Fine
27-Apr-21

IE
Working Fine
27-Apr-21

HU
Working Fine
27-Apr-21

RU
Working Fine
27-Apr-21

UAE
Working Fine
27-Apr-21

KSA
Working Fine
27-Apr-21

442039664949
No IVR
27-Apr-21

Agent test calls:

Name
Quality
Background Noise
Antonio
Good
No
Anupam
Good
No
Karin
Good
No
Dipanshu
Good
No
Grace
Good
No
Levente
Good
No
Ismael
Good
No

Regards,
Ashish Dabral