Subject: Trainer Candidate - Neil Dhar
From: Neil Dhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Apr 2021 01:36:45 -0400

| | Tech Support Test

Name | Neil Dhar
E-mail | [email-masked]
Phone Number | (958) 2349290
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chattarpur Enclavce

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Process Lead | 11 Nov | 55000
Previous Employer 1 | Convergys | Team Lead | | 35000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate Joiner
Please briefly describe your work experience specifically in training? | I have been associated with Training new joinees, starting with their access and product training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When a new batch came in exp0ected ly on my leave, managing it from a different location with my back up.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is giving exactly what the customer wants, great it finding out from the customer really needs from interacting with the customer and leaving the customer with a smile on their face.
What according to you makes you a good candidate for this position? | my ability to communicate effectively.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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