Subject: Trainer Candidate - simon Simon
From: simon Simon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Apr 2021 00:23:36 -0400

| | Tech Support Test

Name | simon Simon
E-mail | [email-masked]
Phone Number | (201301) 7906503904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | gajraula

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | senior customer executive | na | 28000
Previous Employer 1 | iccs | senior executive | na | 18000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10 to 15 days
Please briefly describe your work experience specifically in training? | i have not much expericne in training as a professional trainer but i have been training all the new comers in my previous and present company. So i think i can i give it a go, once i go through the product knowledge.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | As of now not a trainer on a paper

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service is often just taking a few extra steps to make your customer feel valued.

And if they are experiencing a problem and are speaking directly with your team then they should feel heard and like the person on the other end of the communication wants to get the situation resolved (and not just so the customer will go away).

If you want to offer great customer service you need to have a strategy and systems in place for your team to follow so every customer gets the same level of care.

Every step of the customer experience with you, from discovery to after-purchase care, should be done with thought.

Providing the best customer service experience possible doesn’t have to mean your customers need to speak to a human during the experience – think about Amazon.

They are the powerhouse they are today because they provide an amazing customer experience – a shopping search engine where they can buy anything they need at a low price and check it all out at the touch of a button.

What according to you makes you a good candidate for this position? | Because i may render my services with full of my knowledge and strengh.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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