Subject: Trainer Candidate - shikha sharma
From: shikha sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 13:44:52 -0400

| | Tech Support Test

Name | shikha sharma
E-mail | [email-masked]
Phone Number | (91) 8800880208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Sr. Trainer | Present | 31000
Previous Employer 1 | Tech Mahindra | Trainer | 10Dec 2020 | 29800
Previous Employer 2 | Sbi CPSL | Trainer | 25 OCT 2019 | 21800

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

In Training total i have experience of 4 years.

Taken care of New hire training
OJT
Sales training
certification and throughput
TNI TNA and refresher Training
worked on projects like csat improvements and emotional intelligence

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | not yet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service wherein customer came for the issue and went out with a resolution.

Great customer service is when someone understand customer pain exactly empathize him, assure for the solution and provide alternative

What according to you makes you a good candidate for this position? | because i have the relevant experience and accordingly i can handle it best
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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