Subject: Trainer Candidate - Aishwarya Krishnan
From: Aishwarya Krishnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 13:30:30 -0400

| | Tech Support Test

Name | Aishwarya Krishnan
E-mail | [email-masked]
Phone Number | (91) 9999600098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 119, Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDFC First Bank LTD | TM | 12 May 2021 | 48580
Previous Employer 1 | NA | NA | Na | Na
Previous Employer 2 | NA | NA | Na | Na

If Selected, how much time do you need to join? | 3 days
Please briefly describe your work experience specifically in training? | In my current profile, we have to deal with customers’ complaints and queries as well as recruit, train and monitor our team at the same time for all queries and concerns which are raised.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation faced while managing a team is their perspective and reaction to a problem faced. As many perspectives as there are people in the team. Another challenge has to be to keep the gossips and bay and fact check with the team every now and then.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service includes and is limited to resolving the customer queries. Great customer service includes meeting and going beyond what the customer expects of us where soft skills, language, tone of the attendant also matters. You should be able to make the customer feel that he or she matters to you & it’s about them first in a positive manner.
What according to you makes you a good candidate for this position? | A good candidate would be someone who can manage a team well, keep them motivated. Also, someone with good patience. He or she should be a people’s person.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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