Subject: Trainer Candidate - anjana naagar
From: anjana naagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 12:19:02 -0400

| | Tech Support Test

Name | anjana naagar
E-mail | [email-masked]
Phone Number | (+91) 7727836378
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | vidhyadhar nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMS | recruiter | not decided | 20000
Previous Employer 1 | Power solutions | HR | 30 jan 2021 | 18000
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | i have learned so many things in the training and while working in my previous organization most important i learned being patient and organized improved my communication skills and dealing with several mindsets of the people while taking interviews of the candidates
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | difficulty was to deal with different candidates making them understand the jobs and maintain the trust some times after repeating so many times they do not understand the message that is really frustrating but i over come it so its fine with me i approch differently with such people
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good cx service is when cx just calls you provide the solution if possible and your work is done but great cx service is when u build the trust and the rapport with the cx and try your level best to resolve the concern if unable to do so apologize and ask them that u will get back to them with the solution or if u have provided the solution do take the feedback after some time

What according to you makes you a good candidate for this position?

Good cx handling
trust worthy
leadership
i dont force my ideas to the team ask them to think and come with there own ideas
panctual
goal oriented
work is the first priority

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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