Subject: Trainer Candidate - Nikita Sharma
From: Nikita Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 11:27:43 -0400

| | Tech Support Test

Name | Nikita Sharma
E-mail | [email-masked]
Phone Number | (85859) 73014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AU SMALL FINANCE BANK | Service Manager | January | 42000
Previous Employer 1 | Kotak Mahindra Bank | Service Manager | March 2020 | 31000
Previous Employer 2 | Scorpions travel | HR manager | Feb2013 | 22000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I have been into training into Banking Profile as well worked as IELTS faculty.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Sometimes some concepts are contradictory to explaining and making people understand is important
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is rendering service to people and great customer service is going out of way to provide resolution to your customers
What according to you makes you a good candidate for this position? | My dedication and passion to put 100% into the role given
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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