Subject: Trainer Candidate - Madhujyotsna Dasgupta
From: Madhujyotsna Dasgupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 10:26:48 -0400

| | Tech Support Test

Name | Madhujyotsna Dasgupta
E-mail | [email-masked]
Phone Number | (99629) 83278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sutherland Global Services | Senior Consultant | 31/01/2019 | 29000
Previous Employer 1 | Wipro Ltd | Senior Associate | 04/07/2013 | 13000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Process Training, Communication Training, Nesting Project Manager and Quality Analysis.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Handling the situation in which I had to train elderly resources. Their life experiences make them resistant of receiving any advice that do not comply with their thought process.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service brings back customers to the brand for further assistance however, great customer service makes the commodity synonyms of the brand.
What according to you makes you a good candidate for this position? | My education, experience and proactive approach to implement best practices.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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