Subject: Trainer Candidate - Himanshu Singh
From: Himanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 09:35:41 -0400

| | Tech Support Test

Name | Himanshu Singh
E-mail | [email-masked]
Phone Number | (91) 9911877097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Assistant manager operations | Tbd | 42000
Previous Employer 1 | Wipro ltd. | Team leader | 8 dec 2020 | 33000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15- 30 days

Please briefly describe your work experience specifically in training?

Worker as a sme, tl, am in tech support
Have experience in people management,  sla management, part of successful transaction, escalation handling, roster management, clients call & handling, wbr, mbr

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Providing solution is good
Providing first call resolution with educating the customer about the issue , how we resolved, what customer can do if he face same issues again in future, sharing self help link, setting agenda for call explaining every step why we are doing,  involving the customer in each step

What according to you makes you a good candidate for this position? | My experience in transaction, in knowledge transfer, sla management, team building, client handling etc
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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