Subject: Trainer Candidate - Neha Raina
From: Neha Raina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 09:09:43 -0400

| | Tech Support Test

Name | Neha Raina
E-mail | [email-masked]
Phone Number | (+91) 8630535080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Consultant | 31st march | 17000
Previous Employer 1 | Radius hospitality | HR executive | 30june | 15000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | I can join immediately
Please briefly describe your work experience specifically in training? | I was looking into the escalations call of the customer and alao provifing training yo the new joining
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There was the new launch of the product and there was lot of pressure to answere all the chats and mail so I used to stay there at office after my working hours as well.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service is in which a customer is satisfied by the service and great service in which we keep our customer loyal to our brand.
What according to you makes you a good candidate for this position? | I can work under pressure and I always beleive in learning.I will work hard to achieve the company target. I have a good conviencing skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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