Subject: Trainer Candidate - Mohd Wasi Ansari
From: Mohd Wasi Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 09:08:57 -0400

| | Tech Support Test

Name | Mohd Wasi Ansari
E-mail | [email-masked]
Phone Number | (000) 7080111250
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Specialist | NA | 38000/-
Previous Employer 1 | CL Educate Ltd. | Deputy Manager | 10-Nov-16 | 35000/-
Previous Employer 2 | TCS | System Engineer | 16-May-14 | 27000/-

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | More than 6+ years of training both onsite and offshore resources.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

There had been many instance where it was challenging conditions, I will not consider as difficult.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If you able to provide a Wow Factor for the user

What according to you makes you a good candidate for this position?

Experience
International client exposure
Communication skills
People management

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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