Subject: Trainer Candidate - Bikram Sarkar Bikram
From: Bikram Sarkar Bikram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 08:09:07 -0400

| | Tech Support Test

Name | Bikram Sarkar Bikram
E-mail | [email-masked]
Phone Number | (033) 8697449764
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Qa | 20thjan 2021 | 21000
Previous Employer 1 | Concentrix | Advisor | 15nov 2018 | 15000
Previous Employer 2 | Wipro | Advisor | 7thjuly 2017 | 12000

If Selected, how much time do you need to join? | 3weeks
Please briefly describe your work experience specifically in training? | I was a part of quality team.. so my intention been always very clear about process compliancees which should be 100 percent.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Such as no experience regarding difficulties because i have  always followed my leads regarding any situation. One thing which been difficult that quite time back i found few agents various disconnected calls and i have implemented lean theory over there. Sometimes its difficult because job is priorities for everyone. But i followed my ethics as per company norms.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If csat will be max from cust so that way a even a bad call could become a great call.
What according to you makes you a good candidate for this position? | Being from e commerce industry worked as a qa i can able to handle the pressure  so for i feel i can do this job without any problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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