Subject: Trainer Candidate - Savita Pandey
From: Savita Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 07:59:45 -0400

| | Tech Support Test

Name | Savita Pandey
E-mail | [email-masked]
Phone Number | (91) 9654755983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad garden delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wns | Quality analyst | 1 dec 2018 | 42000
Previous Employer 2 | Igt | Quality analyst | 30 dec 2015 | 28000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Have been training new joiner about quality paratmeters....well versed in taking refresher sessions with existing employees
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Training and sharing feedback with people who was more tenured then me...however I gracefully handled their questions and objections and given them answers according to the process and policies
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service has a limit but great service is going beyond that limit and going that extra mile for customers

What according to you makes you a good candidate for this position?

My communication skills
Customer centric approach
My positive, happy go lucky and approachable attitude

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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