Subject: Re: Transcript of Monday, April 26th, 2021, 04:14:13 pm. Operator: Harry. Visitor: Traveler
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Harsh Sharma <[email-masked]>, Vimal Tewari <[email-masked]>, nushat hashmi <[email-masked]>, dimpy chawla <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 27 Apr 2021 04:23:34 -0700 (MST)

Hi All, 

Canned response added in LiveChat. You can find it using # cover_countries. 

Regards, 
Ashish Dabral 

From: "Deeksha" <[email-masked]> 
To: "Harsh Sharma" <[email-masked]>, "Vimal Tewari" <[email-masked]>, "nushat hashmi" <[email-masked]>, "dimpy chawla" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, April 27, 2021 4:34:15 PM 
Subject: FW: Transcript of Monday, April 26th, 2021, 04:14:13 pm. Operator: Harry. Visitor: Traveler 

Harsh, 

Is your job to tell customer to find information for himself or to direct him to the exact link he should be looking for?? This is a very very poor chat. I must not see a repeat of such bad customer service. 

@all: I must not see anyone taking customer in circles. You must direct customer to the exact info/ link. Also, please make a note of this new question and how to respond to it. 

@ Ashish: please add this to the FAQs. 

Regards, 
Deeksha 

Subject: Fwd: Transcript of Monday, April 26th, 2021, 04:14:13 pm. Operator: Harry. Visitor: Traveler 

Hi, not a great chat here - the client actually wrote to our CEO to complain, but maybe this would be solved by adding a new FAQ to our list: 

Q. Do you have a list of which countries are open for Americans to visit? 

A. Yes, on this page: [ https://jaywaytravel.com/blog/coronavirus-country-reports | https://jaywaytravel.com/blog/coronavirus-country-reports ] you'll find the current conditions for entry to all the countries we cover, including testing, vaccination, and quarantine requirements. 

Thanks, 

Charles 

---------- Forwarded message --------- 
From: 'LiveChat' via Sales Forms < [ mailto:[email-masked] | [email-masked] ] > 
Date: Mon, Apr 26, 2021 at 6:26 PM 
Subject: Transcript of Monday, April 26th, 2021, 04:14:13 pm. Operator: Harry. Visitor: Traveler 
To: < [ mailto:[email-masked] | [email-masked] ] > 

	

	

		

	

Chat transcript 

		

ref referrer_unknown 

	

	

	
		Traveler 	Mon, 04/26/21 04:14:13 pm UTC 	

	Hi where on your website is the list of countries which are accepting US citizens? 	

	

		Harry 	04:14:13 pm 	

	Hi there, can we help you plan your upcoming vacation? 	

	

		Traveler 	04:16:01 pm 	

	Hello? Is anyone home?? 	

	

		Harry 	04:19:04 pm 	

	Which country would you like to travel? 	

	

		Traveler 	04:20:32 pm 	

	Italy but I know Italy is not open yet. Would you please tell me where that list is on your site. Nico is my agent. Thanks 	

	

		Harry 	04:21:51 pm 	

	Nico can better help you in that then. 
	We can get Nico to get in touch with you with more information. 

May I know your name, email and phone number? 	

	

		Traveler 	04:23:46 pm 	

	Jay sent an email with a list of countries which are open. You cannot tell me where that list is on your site? That is all I am asking for... I don’t need to speak with Nico right now. I need to do some research. 	

	

		Harry 	04:24:11 pm 	

	You can check the list of countries on the main page 	

	

		Traveler 	04:24:41 pm 	

	Where on the main page? Under destinations?? 	

	

		Harry 	04:24:52 pm 	

	Yes 	

	

		Duration: 11m 48s 

		Chat started on: [ https://jaywaytravel.com/itineraries | 
https://jaywaytravel.com/itineraries ] 
		Referrer: [ https://jaywaytravel.com/ | 
https://jaywaytravel.com/ ] 
		Visitor geolocation: New Orleans, Louisiana, United States / 99.44.197.252 

	
	
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