Subject: Trainer Candidate - Komal Joshi
From: Komal Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 06:53:05 -0400

| | Tech Support Test

Name | Komal Joshi
E-mail | [email-masked]
Phone Number | (+91) 9917021333
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kotak Mahindra Bank | Assistant manager | | 20
Previous Employer 1 | Development Bank of Singapore | Senior customer support team | October 2017 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Development of effective learning modules, methodologies and assessment tools. To periodically review & revise learning modules, methodologies and assessment tools. To effectively conduct banking training as required.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

lack of manager or supervisor support.There is
disinterest and lack of motivation from the employee.
lack of engagement from participants.
poor learning transfer to the job.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | After theoritical knowledge employees should getbtime in OJT so that they learn much in practical

What according to you makes you a good candidate for this position?

Hardworking
Optimistic
Disciplined

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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