Subject: Trainer Candidate - Rimzim Banzal Rimzim
From: Rimzim Banzal Rimzim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 06:01:58 -0400

| | Tech Support Test

Name | Rimzim Banzal Rimzim
E-mail | [email-masked]
Phone Number | (+91) 9752615458
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bimakaro.in | QA | 30th | 31000
Previous Employer 1 | Revv self drive car | Retention expert | July ‘20 | 25000
Previous Employer 2 | Urbanclap | Case manager | April 19 | 21000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

• Creating Training Modules for NHT batch and refreshers as well.
• On job training support.
• Managing the certification process and ensuring that the bench marked throughput is achieved
• Conducting product and sales training to NHT and move them to the sales floors.
• Mentoring the sales team.
• Identify training needs based on TNA and TNI.
• Conducting refreshers on TNI basis.
• Responsible to increase call quality levels of team.
• Assigned the responsibilities of overseeing and directing CRT & Customer support teams.
• Taking care of internal and external escalations.
• Help HR team to reduce attrition.
• Sharing ideas of spot incentives and programs which help to increase quality score and sales as well.
• Sound knowledge of soft skills.
• Content development.
• Assisted Team leaders in selling insurance policies by providing best policies to the customers according to their need.
• Maintain detail logs of training needs, training delivered and learning outcomes for all training modules.
• Started NHT batches and train and guide them to get good sales numbers.
• Handling calls when required. (large ticket size calls).

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | For a refresher in sales industry that to insurance is difficult to understand and make im and imgent rebuttal to the customee , however as i am holding experience of QA via make good and bad call listening , make them to understand the difference between need analysis and urgently creation help me helped OJT new hire  batch to clear certificate and better performance in futher line up..

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1) good mean somthing is best but can be improved where in great itself says its perfect same as good and great customer service ..
2) in good customer service customer can be satisfied but in great will be satisfied and will appreciate will refer tour service
3)in good customer service you will not be going above and beyond for company n customer satisfaction as compared to the great customer experience
4)good customer service is a formal tough however in great there would be personlization which will creat a great impact on cx

What according to you makes you a good candidate for this position? | Holding the experience of trainer and quality assurance i know how to handle the batch .. i can built the building bridge between the company and customer need base on the great customer satisfaction .. each day is a new learning and teaching so this will help to grow more
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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