Subject: Trainer Candidate - Swati Singh
From: Swati Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 05:28:33 -0400

| | Tech Support Test

Name | Swati Singh
E-mail | [email-masked]
Phone Number | (91) 9838512270
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ekart Pvt Ltd | Learning and development Associate | | 30,000/-
Previous Employer 1 | Jubilant food work LTD | Training exceutive | 2019 | 28,000/-
Previous Employer 2 | Karvy Data Management | Asst unit training manager | 2017 | 20,000/-

If Selected, how much time do you need to join? | 15-30 Days
Please briefly describe your work experience specifically in training? | Part of Flipkart ecosystem , we are not only foucsed on classroom driven learning intervention but also on peer to peer knowledge sharing/ learning, self paced, online learning programs.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | As of now situation is very stuff to motivate employees to do their regular daily job with ensuring safety guidelines.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good where customer has received for what s/he was committed. But great customer service is in which we ensure each level of working to make customer life happy and satisfied with services
What according to you makes you a good candidate for this position? | My passion of training which I always lead me to achieve best out of best.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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