Subject: Trainer Candidate - Vivek Kakria
From: Vivek Kakria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 05:17:50 -0400

| | Tech Support Test

Name | Vivek Kakria
E-mail | [email-masked]
Phone Number | (91) 9711113536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hari Nagar (West Delhi)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Embassy Of Mexico | Admin Executive | Present | 55000
Previous Employer 1 | Marriott International | Asst. Front Office Manager | 16/06/2020 | 48000
Previous Employer 2 | Intercontinental Hotels Group | Duty Manager | 30/04/2020 | 32000

If Selected, how much time do you need to join? | 1 month Negotiable
Please briefly describe your work experience specifically in training? | Have been the departmental trainer for more than 3 assignments. Specified trainings over soft skills and day to day operational challenges. Have been able to amplify the ORM (Online reputation management) tools scores with the help of proper training over behavioral gestures of team members.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While working in a world-class hotel there are plenty of challenges that might come your way in day-to-day operations. The one that I want to recall is a scenario that is related to training and managing the team both. In our daily training session we have to necessarily take fire safety trainings at specified intervals which people do not use to take seriously. So sometimes you have to be harsh on your staff to maintain the gravity of the protocol. It worked out well when there was an actual fire at the property and departments other than mine were unable to understand the situation while mine was absolutely ready. There is also a situtation when your team members are unable to work as a team and wants to focus on individual performance. There is a need to induldge the knowledge and importance of team work in them in order to take the best out of them. This is how i use to manage my team and train them to be the best in what they use to do. You need to sometime connect with them to understand their mindset and then work individually on them to get immpeccable results.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between good and great cus service is when you provide a service which was not expected by the customer. Going out of the way sometimes to help the customer is what sets you apart from the competitive set in the market in today's world. However, it depends on the situation but proper training through the LEARN module can solve every problem coming your way.
What according to you makes you a good candidate for this position? | My knowledge of the general behaviour of travellers from different parts of the world, team members with different lingual backgrounds, high pressure working environments and set of training skills to execute best results according to me makes me a suitable candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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