Subject: Trainer Candidate - Jitendra Gupta
From: Jitendra Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 04:51:01 -0400

| | Tech Support Test

Name | Jitendra Gupta
E-mail | [email-masked]
Phone Number | (91) 9818958341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 45

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eureka outsourcing limited | Q&T | Till working | 35
Previous Employer 1 | One point one solution limited | Sr. Qa | 31mar. | 32
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Team management,  train the trainees, enhance the process,   help team to increase revenues
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | During covid 19 faced many challenges from the team but later now every thing was settled.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Listen the customer requirements and their needs.
What according to you makes you a good candidate for this position? | Have enough knowledge in my profile that you can take an advantage.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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