Subject: Trainer Candidate - Kundan Das
From: Kundan Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 04:44:09 -0400

| | Tech Support Test

Name | Kundan Das
E-mail | [email-masked]
Phone Number | (91) 6901262217
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Guwahati

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bimal honda | Service manager | 31/03/2021 |
Previous Employer 1 | Kamakhya Motors | Customer relationship manager | 31/06/2019 |
Previous Employer 2 | Autorex | Workshop incharge | 30/03/2015 |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

• In house training material review maintains the standard up to date for the all technician.
• Review all the Technical discussion with the team.
• To claim the warranty from the company by online claiming procedure.
Soft skill training to all the service advisors, CR team. As per company SOP.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Teaching technician who are not even pass 10th standard.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Building repo with customers  but not confidce.
Building repo nd confidce in customers that they will visit when you are available.

What according to you makes you a good candidate for this position? | I can build good relations with customer  and build confidence for me nd my Brand.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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