Subject: Trainer Candidate - Shashank Roy
From: Shashank Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 04:09:07 -0400

| | Tech Support Test

Name | Shashank Roy
E-mail | [email-masked]
Phone Number | (0651) -
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Quess Corp | Learning and Development Executive | 31-03-2021 | 25000
Previous Employer 2 | Tata Aig GIC Ltd | Channel Manager | 30-11-2019 | 29367

If Selected, how much time do you need to join? | 1 week

Please briefly describe your work experience specifically in training?

My duty was to take New Hire Orientations, On Job Training, managing and guiding performance for 1st 3 months.
Also giving training about new policy change and technical process change etc.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation was when new app was made mandatory for all in the organization for Quick Data Entry process and many of the phones owned by the executives were not updated and were old. But still i managed to make it 100% in a week and was able to implement the new change.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service means just giving the service and solving the customer problem but Great Customer Service means providing services in such a way that becomes word of mouth of the customer in creating the goodwill of the organization.
What according to you makes you a good candidate for this position? | Problem solving skill, way of explaining about the process and product and managing stakeholders.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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