Subject: Trainer Candidate - Ritwik bhargava
From: Ritwik bhargava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:58:46 -0400

| | Tech Support Test

Name | Ritwik bhargava
E-mail | [email-masked]
Phone Number | (91) 7004223607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Q2A media | QA Engineer | NA | 23000
Previous Employer 1 | TechChefz | Devops | NA | 20000
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 20 Days

Please briefly describe your work experience specifically in training?

I am a QA engineer worked on:-

Jira as bug reporting.

Accessibility Testing.

Testing on different environments -: iOS, Mac OS, Windows, Android.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many service providers do not always “get”.

For example, let’s say that, historically, your company – and you, as one of its personal “ambassadors” – have been working very hard to keep your customers happy.

What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my analytical skills and managerial experience make me an ideal candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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