Subject: Trainer Candidate - Sanjiv Saigal
From: Sanjiv Saigal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:44:18 -0400

| | Tech Support Test

Name | Sanjiv Saigal
E-mail | [email-masked]
Phone Number | (011) 9899612377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar 3

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not employed | | |
Previous Employer 1 | Csh | RM | 31.12.2020 | 81600
Previous Employer 2 | Dr agarwal hospital | Manager | Jan 2017 | 58000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Ppt. Prep. Training content soft skills, eye bank tech skill ppt. Training delivery and feedback. Refresher training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | General scepticism about content and trainer quality always exist. Ice breaker session eases the way forward.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Meeting customer expectations - good
Exceeding customer expectations - great

What according to you makes you a good candidate for this position? | Communication, self motivated, confidence
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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