Subject: Trainer Candidate - Halim Khan
From: Halim Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:41:22 -0400

| | Tech Support Test

Name | Halim Khan
E-mail | [email-masked]
Phone Number | (+91) 7355463066
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jhansi Uttar pradesh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharat Benz | Work's manager | Currently working | 35k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | I am managing pre and advance training aboit our products in which i told about everything to my Juniors ....As m working with Bharat Benz Trucking Society ....so i need to clear all the point related to engine and vehicle every mechanical and market knowledge which does help to sale and service persow during sales or service .
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

The most difficult situation i felt during the covid ....In BS6 generation we need to training each and ever person im organization from the manager to driver .....we need to know about each and every single point when the Bs6 vehicles got deliver from our outlet we need to train the driver but at that time nobody was ready to get contact and everything was close ...vehicle was.moving whose owner had approval...so i manage a team in each and every location and start collecting the no of owner that i told them about the team join app....and do connect them on it and try to train them  on that but it was difficult to train them over a new app but i tried again and again  now ....everyone is finally train with the expert level training.....this is all i faced during lock down...we also visited to the service site with all the precautions after getting approval from government ....we organized servuce camp customers and dealer traing camp ....and do work on it so that dealer and buyer could know the quality of their products whta brand they are using ...we also trained our management about the market values during lockdown how could we make profit with our work how can we give extra relief to our customer how can be achieved our target ....it was quite difficult during lockdown but we did it with our team who supported me...i think if we have a great team we can achieve all we want any target but we need to go with al the ideas .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service ...GRAHAK SEWA  According to Indian culture customers are like God if we are enough capable to know this  ..i believe we will also lead a great customer service team.
What according to you makes you a good candidate for this position? | As i am working with this company i also try to comoli my work on time and try to solve problems of customers if i got any complaints....May we this job will something different but i will try to give my best as always .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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