Subject: Trainer Candidate - Archana Archana E Surendranath
From: Archana Archana E Surendranath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:35:30 -0400

| | Tech Support Test

Name | Archana Archana E Surendranath
E-mail | [email-masked]
Phone Number | (91) 9986076769
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai (will.relocate to Delhi soon)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | German Deep Tech Quantum | Freelancer | August 15 , 2020 | 1000 Euros
Previous Employer 1 | FIITJEE India Ltd. | Digital Marketing Executive | April 7 2019 | 22000 INR
Previous Employer 2 | Tata Consultancy Services Ltd | Systems Engineer | April 5 2015 | 30000 INR

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Trained and mentored newly joined associates regarding the project and product development

Trained stakeholders on product usage and provided client support

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When you hold a post wherein the project seniors(people who have been working in the project for more time) come below you in the power. You have to prove every minute why you are in the current position and not them, even though their experience is higher. There needs to be a balance between making them do the work, and keep them motivated and happy.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service only resolves the problems raised by the customer, whereas a great customer service always interacts with the customer, keeps checking on the product health, makes sure there are no problems encountered and inform them about the product or service offers they can avail. A great customer service is quick and efficient in handling customer queries.

What according to you makes you a good candidate for this position?

Extrovert and a good listener
Quick Problem solving skills
Proactive

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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