Subject: Phone Test - 27th April
From: Ashish Dabral <[email-masked]>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, hnyr <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>
Date: Tue, 27 Apr 2021 00:33:21 -0700 (MST)

Hi Josephine, 

We have tested the inbound phone lines and found that in few numbers there is NO IVR. PFB the details for your reference. 

Country 
	Inbound 	Date 	Remarks 
US 	No IVR 	27-Apr-21 	
CA 	No IVR 	27-Apr-21 	
BZ 	Working Fine 	27-Apr-21 	
MX 	Working Fine 	27-Apr-21 	
UK 	No IVR 	27-Apr-21 	
FR 	No IVR 	27-Apr-21 	
DE 	No IVR 	27-Apr-21 	
DK 	Working Fine 	27-Apr-21 	
BE 	Working Fine 	27-Apr-21 	
NL 	Working Fine 	27-Apr-21 	
SE 	Working Fine 	27-Apr-21 	
NO 	Working Fine 	27-Apr-21 	
FL 	Working Fine 	27-Apr-21 	
ES 	Working Fine 	27-Apr-21 	
IT 	Working Fine 	27-Apr-21 	
BG 	Working Fine 	27-Apr-21 	
PL 	Working Fine 	27-Apr-21 	
JP 	Working Fine 	27-Apr-21 	
HK 	Working Fine 	27-Apr-21 	
AU 	No IVR 	27-Apr-21 	
AT 	Working Fine 	27-Apr-21 	
CH 	Working Fine 	27-Apr-21 	
SG 	Working Fine 	27-Apr-21 	
CN 	Working Fine 	27-Apr-21 	
IN 	Working Fine 	27-Apr-21 	
IE 	Working Fine 	27-Apr-21 	
HU 	Working Fine 	27-Apr-21 	
RU 	Working Fine 	27-Apr-21 	
UAE 	Working Fine 	27-Apr-21 	
KSA 	Working Fine 	27-Apr-21 	
442039664949 	No IVR 	27-Apr-21 	

Agent test calls: 		

Name 
	Quality 	Background Noise 
Antonio 	Good 	No 
Anupam 	Good 	No 
Karin 	Good 	No 
Dipanshu 	Good 	No 
Grace 	Good 	No 
Levente 	Good 	No 
Ismael 	Good 	No 

Regards, 
Ashish Dabral