Subject: Trainer Candidate - Joginder Kumar
From: Joginder Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:29:08 -0400

| | Tech Support Test

Name | Joginder Kumar
E-mail | [email-masked]
Phone Number | (91) 9991295723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coonet India Network Pvt Ltd | Assistant Manager | 31 Jan 2021 | 47500
Previous Employer 1 | Lava international ltd | Technical officer | 4 March 2015 | 17500
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in training? | I have manged a team of service operation technocrats handling different applications and incident management by appropriate technology training timely.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | We start the new whatsup api integration in early market.so it was been implemented and live within a week .so it was hard to train the team for this new technology but was related to existing platform. So i worked hard to guide the team during penademic time. But got sucess and service was live at the end of week.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Resolution of issues within the TAT is good customer service but to take care of agreed SLA and end to end service monitoring by fullfilliment of all service requirements is great customer service.
What according to you makes you a good candidate for this position? | I have worked with most of the process in customer operation in B2B process. And worked in similar domain.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |