Subject: Trainer Candidate - Ayushi Gupta
From: Ayushi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:27:42 -0400

| | Tech Support Test

Name | Ayushi Gupta
E-mail | [email-masked]
Phone Number | (110059) 8510817891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam nagar west

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bajaj capital | MIS Executive | | 18000
Previous Employer 1 | Muthoot capital services ltd | Sr customer care executive | 24 march | 13000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | One month
Please briefly describe your work experience specifically in training? | 4 years
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most challenging situation in my career yet was when my team and i had to manage an advertising job with a very limited budget.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually,the main difference between providing "good" customer service and delivering "great" customer service is that,in the former,you are probably only barely keeping your customer satisfied,while in the latter,you are not only keeping them satisfied you are also keeping the loyal.
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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