Subject: New Reply Received - RE: Virtual App support
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 27 Apr 2021 07:19:36 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Virtual App support  Ticket comment <div dir="rtl">
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<div class="gmail_default" style="font-size:large" dir="ltr">hey Pritish.</div>
<div class="gmail_default" style="font-size:large" dir="ltr"><br></div>
<div class="gmail_default" style="font-size:large" dir="ltr">it's the same situation: account is DISABLED. </div>
<div class="gmail_default" style="font-size:large" dir="ltr">i cannot log in to anything. not 'manage virtual user' and nothing. please help with this, <u style="font-weight:bold">we cannot do anything</u>
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<div class="gmail_default" style="font-size:large" dir="ltr">the only thing is try to log in and it's disabled, </div>
<div class="gmail_default" style="font-size:large" dir="ltr">of course i've already set the new password, and yes, i've used the second email that you sent, nothing helps. </div>
<div class="gmail_default" style="font-size:large" dir="ltr">so please - help us to login</div>
<div class="gmail_default" style="font-size:large" dir="ltr">this is the username i'm using:</div>
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<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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<div class="gmail_default" style="font-size:large" dir="ltr">thanks,</div>
<div class="gmail_default" style="font-size:large" dir="ltr">Sharon</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTExMDczNDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Tl59f5BMAm_2n23ERhuCz0tSzpcSOUsIu8MgRQqIL30" alt="image.png" width="562" height="286"><br>
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<div dir="rtl" class="gmail_attr">בתאריך יום ג׳, 27 באפר׳ 2021 ב-8:00 מאת Les Mills International‏ &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>‏&gt;:<br>
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<div dir="ltr">Hi Zack,</div>
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<div dir="ltr">Thank you for raising a support ticket. </div>
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<div dir="ltr">Could you please share the virtual username of the affected account? The Virtual username can be found under 'Manage Virtual user' under the account in Salesforce, or within the Virtual on-boarding email.</div>
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<div dir="ltr">Once we have the information we would be happy to check the issue further.</div>
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<div dir="ltr">Looking forward to your reply. </div>
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<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish </div>
<div dir="ltr">Customer Service</div>
<div dir="ltr">Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4496" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4496</a>
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                          <blockquote>
                            On
                            Tue, 27 Apr at  4:07 PM
                            <span>,  Zack Nahum &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div class="MsoNormal"><span>Hi Zack, </span></div>
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<div class="MsoNormal"><span>I’ve cc’d the Virtual support desk who can look into this.  Can you confirm the Virtual username please (ending in @<a href="http://lesmillsvirtual.com" target="_blank" rel="noreferrer">lesmillsvirtual.com</a>)? Nothing is coming up for friends tzoran.</span></div>
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<div class="MsoNormal"><span>Many thanks</span></div>
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<div class="MsoNormal"><span>Charlotte</span></div>
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<span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">Charlotte Jansen</span><span style="font-size:1pt;font-family:remialcxesans,serif;color:white"></span><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(0,0,1)"></span>
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<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:rgb(122,122,122);text-decoration:none">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)"><a href="http://www.lesmills.com" rel="noreferrer" target="_blank">www.lesmills.com</a></span></div>
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<a href="https://www.lesmills.com/ondemand/" rel="noreferrer" target="_blank"><span style="font-size:1pt;color:blue;text-decoration:none"><img width="600" height="150" style="width: 6.25in; height: 1.5625in" id="gmail-m_4470744384194479120_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTEwOTUzNTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ScYDuT6RVte30yoehvZBWx7gzHimdQ_ZhnE684MsJOg"></span></a><span style="font-size:1pt"></span>
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<a href="http://www.lesmills.com/" rel="noreferrer" target="_blank"><span style="font-size:1pt;color:blue;text-decoration:none"><img width="155" height="30" style="width: 1.6111in; height: 0.3125in" id="gmail-m_4470744384194479120_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTEwOTUzNTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Eyao634jhL2snp7JJ2L9ZduOzIoUaJEBhsNKp-s4dog"></span></a><span style="font-size:1pt"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Zack Nahum &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 27 April 2021 2:25 pm<br>
<b>To:</b> Charlotte Jansen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> שרון פרוייקטים &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Virtual App support</span>

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<div class="MsoNormal">Yes we still have problem </div>
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<div class="MsoNormal">The customer is friends tzoran </div>
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<div class="MsoNormal">They get lmvirtual email </div>
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<div class="MsoNormal">But when They log in </div>
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<div class="MsoNormal">IT Says the account is disable </div>
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<div class="MsoNormal">This is top urgent </div>
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<div class="MsoNormal" style="margin-bottom:12pt">Zack </div>
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<span lang="HE">נשלח מה-</span><span dir="LTR">iPhone</span><span dir="RTL"></span><span dir="RTL"></span><span lang="HE"><span dir="RTL"></span><span dir="RTL"></span> שלי</span><span dir="LTR"></span>
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<span lang="AR-SA"></span><span lang="HE">ב-27 באפר׳ 2021, בשעה 0:21, ‏‏</span><span dir="LTR">Charlotte Jansen</span><span dir="RTL"></span><span dir="RTL"></span><span lang="HE"><span dir="RTL"></span><span dir="RTL"></span> ‏</span><span lang="AR-SA">&lt;</span><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span dir="LTR">[email-masked]</span></a><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA"><span dir="RTL"></span><span dir="RTL"></span>&gt;
</span><span lang="HE">כתב/ה:</span><span lang="AR-SA"></span>
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<div class="MsoNormal"><span>Hi Zack</span></div>
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<div class="MsoNormal"><span> </span></div>
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<div class="MsoNormal"><span>If you’re still having trouble can you please submit a ticket to the Virtual support desk through the link below.  We really need the customer name and ideally the Virtual username to help further.</span></div>
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<div class="MsoNormal"><span>Thanks</span></div>
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<div class="MsoNormal"><span> </span></div>
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<div class="MsoNormal"><span>Charlotte</span></div>
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<span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">Charlotte Jansen</span><span style="font-size:1pt;font-family:remialcxesans,serif;color:white"></span><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(0,0,1)"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Charlotte Jansen &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, 23 April 2021 9:36 am<br>
<b>To:</b> Zack &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Virtual App support</span>
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<div class="MsoNormal"><span>Hi Zack,</span></div>
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<div class="MsoNormal"><span>Who is the customer?  Sorry, I’m not sure what you mean by file.  To add a program you add Virtual 2.0 (program name) under programs.  You also need a Virtual 2.0 Bundle under programs, plus a studio
 and a pairing key.  If you could provide a screen shot that might help.</span></div>
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<div class="MsoNormal"><span> </span></div>
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<div class="MsoNormal"><span>I’ll be going offline for 3 days, so it might be best to raise a ticket here so the team can pick it up: 
<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/tickets/new" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/tickets/new</a>
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<div class="MsoNormal"><span> </span></div>
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<div class="MsoNormal"><span>Thanks</span></div>
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<div class="MsoNormal"><span> </span></div>
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<div class="MsoNormal"><span>Charlotte</span></div>
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<div class="MsoNormal"><span> </span></div>
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<span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">Charlotte Jansen</span><span style="font-size:1pt;font-family:remialcxesans,serif;color:white"></span>
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<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)"> | </span></div>
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<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)">Support Manager</span></div>
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<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)">Les Mills International</span></div>
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<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><strong><span style="font-family:Arial,sans-serif;color:rgb(122,122,122);font-weight:normal;text-decoration:none">[email-masked]</span></strong></a></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Zack Nahum &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, 22 April 2021 8:03 pm<br>
<b>To:</b> Charlotte Jansen &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Virtual App support</span>
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<div class="MsoNormal"><span lang="EN-US">Hi </span></div>
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<div class="MsoNormal"><span lang="EN-US">The problem is that I can not upload the file with virtual to salesforce
</span></div>
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<div class="MsoNormal"><span lang="EN-US"> </span></div>
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<div class="MsoNormal"><span lang="EN-US">So I don’t have any other info</span></div>
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<div class="MsoNormal"><span lang="EN-US"> </span></div>
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<div class="MsoNormal"><span lang="EN-US">The situation is top urgent because the club to be open in the next few days</span></div>
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<div class="MsoNormal"><span lang="EN-US"> </span></div>
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<div class="MsoNormal"><span lang="EN-US">Zack </span></div>
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<div class="MsoNormal"><span lang="EN-US"> </span></div>
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<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Charlotte Jansen &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, April 22, 2021 12:21 AM<br>
<b>To:</b> Zack</span><span dir="RTL"></span><span dir="RTL"></span><span lang="HE" dir="RTL"><span dir="RTL"></span><span dir="RTL"></span>‏</span><span dir="LTR"></span><span dir="LTR"></span><span lang="EN-US"><span dir="LTR"></span><span dir="LTR"></span>
 &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> Virtual App support</span>
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<div class="MsoNormal"><span lang="EN-US"> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(8,7,7);background:white">Hi Zack,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(8,7,7);background:white">The Salesforce team has passed your message below onto the Virtual support team, as it sounds like an issue with the Virtual App, rather than Salesforce. 
 Could you provide the Virtual username please?  Also, a screen shot of the error message might help.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(8,7,7);background:white">Many thanks</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(8,7,7);background:white">Charlotte</span></div>
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<i><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(8,7,7);background:white">i try to upload file for new studio</span></i><i><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(8,7,7)"><br>
<span style="background:white">the file can not be load and get massage :</span><br>
<span style="background:white">an unexpexted error occured while trying to upload. please check the file ..... BLOB is not valid UTF-8 string.</span><br>
<span style="background:white">i use the same fila as usual but first time with bodyattack</span></span></i>
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<span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">Charlotte Jansen</span><span style="font-size:1pt;font-family:remialcxesans,serif;color:white"></span>
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<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)">Support Manager</span></div>
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<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)">Les Mills International</span></div>
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<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><strong><span style="font-family:Arial,sans-serif;color:rgb(122,122,122);font-weight:normal;text-decoration:none">[email-masked]</span></strong></a></span></div>
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<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)"><a href="http://www.lesmills.com" rel="noreferrer" target="_blank">www.lesmills.com</a></span></div>
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<div class="MsoNormal"><a href="https://www.lesmills.com/ondemand/" rel="noreferrer" target="_blank"><span style="font-size:1pt;text-decoration:none"></span></a></div>
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<div class="MsoNormal"><a href="http://www.lesmills.com/" rel="noreferrer" target="_blank"><span style="font-size:1pt;text-decoration:none"></span></a></div>
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<div class="MsoNormal"><span style="font-size:1pt;color:rgb(5,99,193)"><a href="http://www.lesmills.com/" rel="noreferrer" target="_blank"><span style="text-decoration:none">&lt;image002.png&gt;</span><span style="font-size:11pt;color:windowtext;text-decoration:none"></span></a></span></div>
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<div class="MsoNormal"><span style="font-size:1pt;color:rgb(5,99,193)"><a href="https://www.facebook.com/lesmills" rel="noreferrer" target="_blank"><span style="text-decoration:none">&lt;image003.png&gt;</span><span style="font-size:11pt;color:windowtext;text-decoration:none"></span></a></span></div>
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<div class="MsoNormal"><span style="font-size:1pt;color:rgb(5,99,193)"><a href="https://twitter.com/lesmills" rel="noreferrer" target="_blank"><span style="text-decoration:none">&lt;image004.png&gt;</span><span style="font-size:11pt;color:windowtext;text-decoration:none"></span></a></span></div>
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<div class="MsoNormal"><span style="font-size:1pt;color:rgb(5,99,193)"><a href="https://www.linkedin.com/company/les-mills-international" rel="noreferrer" target="_blank"><span style="text-decoration:none">&lt;image005.png&gt;</span><span style="font-size:11pt;color:windowtext;text-decoration:none"></span></a></span></div>
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<div class="MsoNormal"><span style="font-size:1pt;color:rgb(5,99,193)"><a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer" target="_blank"><span style="text-decoration:none">&lt;image006.png&gt;</span><span style="font-size:11pt;color:windowtext;text-decoration:none"></span></a></span></div>
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<div class="MsoNormal"><span style="font-size:1pt;color:rgb(5,99,193)"><a href="https://www.instagram.com/lesmills" rel="noreferrer" target="_blank"><span style="text-decoration:none">&lt;image007.png&gt;</span><span style="font-size:11pt;color:windowtext;text-decoration:none"></span></a></span></div>
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</blockquote>
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<br><div><br></div>-- <br><div dir="rtl" class="gmail_signature"><div dir="rtl"><div><div dir="rtl"><div><div dir="rtl"><div><div dir="rtl">
<div><br></div>
<div>    שרון תירם</div>
<div>    שרון פרוייקטים - מחשוב עסקי ופרטי Pc&amp;Mac</div>
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<td style="padding:0in;width:11.25pt" width="15"><div style="text-align:right;direction:ltr" dir="LTR" align="right"><font color="#00458a"><span style="color:rgb(0,69,138);font-family:Arial;font-size:9pt">       <u></u><u></u></span></font></div></td>
<td style="padding:0in"><div style="text-align:right" dir="LTR" align="right"><font color="#00458a"><span style="color:rgb(0,69,138);font-family:Arial;font-size:9pt"><u><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></u></span></font></div></td>
<td style="padding:0in"><div style="text-align:right;direction:ltr" dir="LTR" align="right"><font color="#00458a"><span style="color:rgb(0,69,138);font-family:Arial;font-size:9pt"><img src="cid:[email-masked]" width="18" height="30"><u></u><u></u></span></font></div></td>
<td style="padding:0in"><div style="text-align:right;direction:rtl" dir="RTL">
<span dir="RTL"></span><font color="#00458a"><span style="color:rgb(0,69,138);font-family:Arial;font-size:9pt" lang="HE"><span dir="RTL"></span>153-52-3633300</span></font>
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<td style="padding:0in"><div style="text-align:right;direction:ltr" dir="LTR" align="right"><font color="#00458a"><span style="color:rgb(0,69,138);font-family:Arial;font-size:9pt"><img src="cid:[email-masked]" width="18" height="30"><u></u><u></u></span></font></div></td>
<td style="padding:0in"><div style="text-align:right;direction:rtl" dir="RTL">
<span dir="RTL"></span><font color="#00458a"><span style="color:rgb(0,69,138);font-family:Arial;font-size:9pt" lang="HE"><span dir="RTL"></span>052-3633300</span></font>
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<td style="padding:0in"><div style="text-align:right;direction:ltr" dir="LTR" align="right"><font color="#00458a"><span style="color:rgb(0,69,138);font-family:Arial;font-size:9pt"><img src="cid:[email-masked]" width="13" height="30"><u></u><u></u></span></font></div></td>
<td style="padding:0in"><div style="text-align:right;direction:rtl" dir="RTL"><font color="#00458a"><span style="color:rgb(0,69,138);font-family:Arial;font-size:9pt" lang="HE"> </span></font></div></td>
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<div style="text-align:center">
<img src="https://docs.google.com/uc?export=download&amp;id=0B37QWVjnFRLwN2s4cXNtVHdlX0U&amp;revid=0B37QWVjnFRLwU2VUTjgzMTFDSDYvSTJONEw0UWR3QllSblZVPQ" width="200" height="66"><br>
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<div style="text-align:center"> <span dir="LTR" style="font-size:14pt;font-family:Webdings;color:rgb(0,102,0)">P </span><span dir="RTL"></span><span lang="HE" style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(102,51,0)"><span dir="RTL"></span> </span><b><span lang="HE" style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,102,0)">להדפיס רק אם הכרחי</span></b>
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<div><b><span lang="HE" style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,102,0)"><br></span></b></div>
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</blockquote></div>

Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36091107350'>image008.jpg</a><br />2. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36091107351'>image006.jpg</a><br />3. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36091107352'>image007.jpg</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4496