Subject: Trainer Candidate - Mou Kar
From: Mou Kar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:17:22 -0400

| | Tech Support Test

Name | Mou Kar
E-mail | [email-masked]
Phone Number | (033) 9160452410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Assistant Manager | July | 53000
Previous Employer 1 | Google India | Sr. Trainer | March 2018 | 54000
Previous Employer 2 | CTS | Sr. Trainer | 2017 | 48000

If Selected, how much time do you need to join? | 3 months
Please briefly describe your work experience specifically in training? | Conduct interviews for new hires, baselining on email and calls, TNI and plan training interventions. Regular audits
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | People from different ethnicity and age groups. Had to deal with will issues but eventually it was a successful turnaround
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is meeting customer expectation and great customer service is exceeding expectations
What according to you makes you a good candidate for this position? | I have great communication skill, I am people's manager. Open to feedback and quick learner
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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