Subject: Trainer Candidate - Vikas Shukla
From: Vikas Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 02:44:05 -0400

| | Tech Support Test

Name | Vikas Shukla
E-mail | [email-masked]
Phone Number | (91) 8980984191
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ahmedabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CP Signs | Asst. Manager T&D | 6 May 2021 | 38600
Previous Employer 1 | Ascendum KPS | Lead- L&D | 8 March 2021 | 38600
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15-30 days

Please briefly describe your work experience specifically in training?

Stakeholder Management
Complete Training cycle( TNI, Delivery, Evaluation,  ROI)
IDP and Coaching
TTT and ID training
Project and activities for OD Projects
Public Speaking & Storytelling Workshop
Presentation Skills workshop
Learning Curve improvement

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | N/A
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is doing what is expected. Great CS is going above & beyond to create an experience for the customer.
What according to you makes you a good candidate for this position? | My competence both functional and behavioural make me right fit for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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