Subject: Trainer Candidate - Shivam Singh Shivam
From: Shivam Singh Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 02:36:51 -0400

| | Tech Support Test

Name | Shivam Singh Shivam
E-mail | [email-masked]
Phone Number | (+91) 8381842222
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Balrampur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Evalueserve | Senior Analyst | | 6.3 lac pa
Previous Employer 1 | Cpa global | Senior Analyst | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3 month
Please briefly describe your work experience specifically in training? | Provided to training to new joiner about the process and also about the IP
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service according to me is great when you handle customer actively and also after certain thinga have been resolved.

What according to you makes you a good candidate for this position?

According to me i have that experience working with the local indian customer and also with abroad client
Both make me a good customer service provider or a good client servicing

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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