Subject: Trainer Candidate - Tanu Nanda
From: Tanu Nanda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 02:26:49 -0400

| | Tech Support Test

Name | Tanu Nanda
E-mail | [email-masked]
Phone Number | (882) 6811025
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Other East Delhi Localities

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Varimile technologies | SAP soft skills Trainer andconsultant | March 7 | 73
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immidiate

Please briefly describe your work experience specifically in training?

Training executive at HCl BPO technologies (1year)
Training executive at Times Group for collection process(6 months)
Training manager at Varimile technologies (5years)

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation comes when you have to manage people of different mind sets however have to put all of them on same page by commutation and combinations.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service who give satisfactory answers to the customer
Great customer service who satisfied the customer as well as by his skills empathize with customer

What according to you makes you a good candidate for this position? | Varsitile experience and skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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