Subject: Trainer Candidate - Neetika Saxena
From: Neetika Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 02:16:56 -0400

| | Tech Support Test

Name | Neetika Saxena
E-mail | [email-masked]
Phone Number | (91) 9582844279
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rainbow Academy Pvt. Ltd. | Director, L&D | | 35000
Previous Employer 1 | HIET | Corporate Trainer | 31st Dec 2020 | 32000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Conducting Soft Skills/PDP classes for Engineering & Management students and making
them job-ready
 Developing learning curriculum/session plans semester-wise
 Preparing training deliverables for students
 Conducting FDPs for teaching/non-teaching college staff
 Conducting spoken English classes (classroom/remote) for students
 Managing English Theatre group that displays plays/skits
 Compering various in-house and off-campus events of college.
 Taking Life Skills (Self Awareness, Critical & Creative Thinking, Coping with Stress, Problem
Solving, Effective Communication, Interpersonal & Intrapersonal, Empathy, Managing
Emotions, Decision Making, etc. ) sessions

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Most difficult scenario is when the target audience is not willing to learn.
Reluctance in the Trainees or the team members is the biggest hurdle because I believe that nothing is impossible if there is a will to learn.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service is when you fulfill the quality parameters.

Great service is when you can actually feel the customer and make him/her crave for the services/products.
Great service is when you do not have to convince the customer in fact, the customer becomes so desperate and willing that he/she automatically becomes the permanent client.

What according to you makes you a good candidate for this position? | Experience of handling different situations, effective comm skills and yes the willingness to perform flawlessly.....
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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